Refund Policy

1. Overview

This Refund Policy explains our policy regarding refunds for subscription services provided by Interstack. By subscribing to our Premium recruiter plan, you agree to the terms outlined in this policy.

Interstack offers subscription-based services for recruiters, including Personalised (free) and Premium (paid) plans. This policy applies specifically to paid Premium subscriptions.

2. Subscription Plans

3. General Refund Policy

Subscription fees are generally non-refundable. Once a payment has been processed for a Premium subscription, we do not provide refunds except in the following circumstances:

• As required by applicable consumer protection laws in your jurisdiction
• In cases of technical errors on our part that prevent you from accessing the service
• If we are unable to provide the service due to circumstances beyond your control

4. Cancellation Policy

You may cancel your Premium subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period.

When you cancel:

• Your subscription will not automatically renew
• You will retain access to Premium features until the end of your paid period
• After the billing period ends, your account will revert to the Personalised (free) plan
• No refund will be issued for the current billing period

5. Billing Disputes

If you believe you have been charged incorrectly or have a billing dispute, please contact us immediately at hello@interstack.net.

We will investigate all billing disputes promptly and work with you to resolve any issues. If an error is found on our part, we will issue an appropriate refund or credit.

6. Chargebacks

If you initiate a chargeback or dispute a payment through your payment provider, we reserve the right to:

• Immediately suspend or terminate your account
• Dispute the chargeback with your payment provider
• Provide evidence of service delivery and your agreement to our terms

We encourage you to contact us directly to resolve any issues before initiating a chargeback, as we are committed to resolving disputes fairly and promptly.

7. Changes to Subscription Pricing

We reserve the right to modify subscription pricing at any time. If we increase the price of your subscription:

• We will notify you at least 30 days in advance of the price change
• You will have the option to cancel your subscription before the new price takes effect
• If you do not cancel, the new price will apply to your next billing cycle

8. Consumer Rights (UK/EU)

If you are a consumer in the United Kingdom or European Union, you have certain statutory rights regarding refunds:

• 14-Day Cooling-Off Period: If you are a consumer, you may have the right to cancel your subscription within 14 days of purchase and receive a full refund, unless you have already started using the service.
• Faulty Service: If the service is not as described or does not work as expected, you may be entitled to a refund under consumer protection laws.

To exercise these rights, please contact us at hello@interstack.net.

9. How to Request a Refund

If you believe you are entitled to a refund under this policy or applicable law, please contact us:

We will review your request and respond within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-14 business days.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Refund Policy on this page and updating the "Last updated" date. You are advised to review this Refund Policy periodically for any changes.

11. Contact Us

If you have any questions about this Refund Policy or our refund practices, please contact us: