E-Commerce Customer Service Team Leader

Keen · Cape Town, Western Cape, South Africa

Full time Customer Service Posted 1 day ago

Skills this job asks for

Customer service Coaching Performance Customer experience Performance management Interpreting Stakeholder management CRM Zendesk Salesforce Prioritisation Continuous improvement

About the role

About Keen At Keen, we don't just deliver services we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting…

You will work closely with a small, friendly team and take on more as you settle in. Most days start with a short catch-up, then plenty of time for the work itself.

What you will do

• Look after the day-to-day running of your area
• Work with the people around you to plan the week ahead
• Share what you learn and help newer members of the team
• Keep things tidy, on time and to a high standard

About you

You care about doing good work, you are happy to ask questions, and you like being part of a team that looks out for each other.

What you get

Fair pay, time to learn, flexible hours where the work allows, and people who will be glad you joined.

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E-Commerce Customer Service Team Leader

Skills this job asks for

About the role

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