Senior Director, Care Operational Excellence

Toast · Remote: United States

Salary: $166,000 - $339,000 a year

Full time Remote Posted 2 hours ago

Skills this job asks for

Customer support Customer success Customer experience Performance Workforce planning Segment CRM Reporting Quality assurance Coaching Scheduling AI automation Cross-functional leadership

About the role

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities) Toast is looking for a Senior Director, Customer Care…

You will work closely with a small, friendly team and take on more as you settle in. Most days start with a short catch-up, then plenty of time for the work itself.

What you will do

• Look after the day-to-day running of your area
• Work with the people around you to plan the week ahead
• Share what you learn and help newer members of the team
• Keep things tidy, on time and to a high standard

About you

You care about doing good work, you are happy to ask questions, and you like being part of a team that looks out for each other.

What you get

Fair pay, time to learn, flexible hours where the work allows, and people who will be glad you joined.

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Senior Director, Care Operational Excellence

Skills this job asks for

About the role

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