Customer Support Engineer

Cielo · Remote: Mexico

Full time Remote Customer Service Posted 4 hours ago

Skills this job asks for

Customer support Customer service Customer success English Architecture SQL Server Oracle Case management Performance Control systems

About the role

About the Role The Customer Support Engineer is responsible for resolving product, configuration, and application issues/questions for Velotic Proficy Manufacturing Software Solutions. Key Responsibilities • Provide direct technical support by responding to customer requests…

You will work closely with a small, friendly team and take on more as you settle in. Most days start with a short catch-up, then plenty of time for the work itself.

What you will do

• Look after the day-to-day running of your area
• Work with the people around you to plan the week ahead
• Share what you learn and help newer members of the team
• Keep things tidy, on time and to a high standard

About you

You care about doing good work, you are happy to ask questions, and you like being part of a team that looks out for each other.

What you get

Fair pay, time to learn, flexible hours where the work allows, and people who will be glad you joined.

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Customer Support Engineer

Skills this job asks for

About the role

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