First Line Support Consultant - Cape Town, South Africa

Pinewood.AI · Cape Town, Western Cape, South Africa

Full time Customer Service Posted 1 month ago, still open on their site

Skills this job asks for

Customer service Call centre Zendesk English Continuous improvement Reporting Triage Performance Product knowledge Onboarding

About the role

We’re looking for a proactive, customer-focused First Line Application Support Consultant to join our South Africa-based application support team. In this role, you’ll be the first point of contact for software support queries from our customers, resolving issues quickly where…

You will work closely with a small, friendly team and take on more as you settle in. Most days start with a short catch-up, then plenty of time for the work itself.

What you will do

• Look after the day-to-day running of your area
• Work with the people around you to plan the week ahead
• Share what you learn and help newer members of the team
• Keep things tidy, on time and to a high standard

About you

You care about doing good work, you are happy to ask questions, and you like being part of a team that looks out for each other.

What you get

Fair pay, time to learn, flexible hours where the work allows, and people who will be glad you joined.

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First Line Support Consultant - Cape Town, South Africa

Skills this job asks for

About the role

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