SA
Support Team Lead
Scale AI · Argentina; Mexico City, MX
Gen AI Operations Posted 3 months ago, still open on their site
Skills this job asks for
People management
Customer support
Performance
English
Zendesk
Slack
Google Workspace
Reporting
Snowflake
Coaching
Continuous improvement
Performance management
Change management
Onboarding
About the role
Role Summary The Support Team Manager is responsible for the day-to-day leadership and performance of a team of Support Specialists, serving as the primary connection between frontline agents and broader operational leadership. This role balances hands-on people management with…