MIS Specialist

Renmoney · Lagos, LA, Nigeria

Full time Posted 1 week ago

Skills this job asks for

Workforce planning Performance Customer service Microsoft Excel Power BI CRM Reporting Data analysis Customer experience Root cause analysis Coaching Performance management Service delivery Budgeting Continuous improvement

About the role

The MIS Specialist will be responsible for operational reporting, data analysis, performance monitoring, and management insights across the Contact Centre. This role will ensure that accurate and timely data is available to monitor operational performance, identify trends and…

You will work closely with a small, friendly team and take on more as you settle in. Most days start with a short catch-up, then plenty of time for the work itself.

What you will do

• Look after the day-to-day running of your area
• Work with the people around you to plan the week ahead
• Share what you learn and help newer members of the team
• Keep things tidy, on time and to a high standard

About you

You care about doing good work, you are happy to ask questions, and you like being part of a team that looks out for each other.

What you get

Fair pay, time to learn, flexible hours where the work allows, and people who will be glad you joined.

Read the full job

Join free to see the whole description, what they are looking for and where to apply. Signing in brings you straight back here.

Join free Sign in

MIS Specialist

Skills this job asks for

About the role

Similar jobs