IT Support Technician Intern

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About the role

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. As an Enterprise IT Support intern, you will combine theoretical learning at your school with practical, hands-on experience in our IT Support team. Over the course of your internship, you will progressively take on more responsibilities while helping ensure our ever-growing user base has everything they need to do their job. You’ll also gain exposure to security-adjacent tasks relevant to IT support operations. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Learn and assist in providing customer service and technical support for our employees Shadow and support laptop deployment as part of onboarding and refresh cycles Shadow and support laptop collection and account deactivation as part of employee offboarding cycles Participate in new hire orientations to understand policies, best practices and services used within Datadog Assist with general ticketing, account management, and basic troubleshooting under supervision Help maintain hardware and software inventory Contribute to documentation creation and maintenance Observe and support unified communications setups in conference rooms and common areas Participate in team meetings and knowledge-sharing sessions Gain exposure to deployment and security-related projects Support multi-factor authentication (MFA/2FA) setup and troubleshooting for employees Observe and support endpoint device enrollment using mobile device management (MDM) tools Gain familiarity with access management principles, including the processes used to grant, review, and revoke employee access Assist in following established procedures when responding to basic IT Security incidents under supervision Participate in identity verification processes Develop skills in various SaaS tools and IT workflows Who You Are: You will graduate in 2027 with a degree in IT, Cybersecurity field This internship is required as part of your academic curriculum You are passionate about technology and eager to learn You love working in a team and helping people You have a basic understanding of computer hardware and software You have great communication skills in English (French is appreciated!) You are curious about how things work and enjoy problem-solving You are available to complete a six-month internship beginning in February, March, April, May, or June 2027. (we are unable to accommodate internships starting at any other time) Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits and...

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