Senior Operations Associate - Grocery

Skills this job asks for

About the role

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Location: Dubai, UAE Working pattern: Onsite | Full-time | Shift-based (40 hours per week) About Deliveroo Deliveroo is on a mission to change the way people shop and eat. We want to be the platform that customers turn to when they think about food and groceries. As part of our rapidly growing On-Demand Grocery (ODG) business, we partner with leading grocery retailers across the UAE to bring customers what they need in as little as 15 minutes — from last-minute dinner ingredients to household essentials. We’re continuously innovating, scaling operations, and building world-class teams to ensure exceptional accuracy, speed, and service across our growing network of picker-operated sites. The Role The Senior Operations Associate plays a key role in managing daily operations across multiple grocery and retail sites. Building on the Associate responsibilities, this role adds a layer of leadership and strategic accountability — overseeing site-level execution, developing Operations Associates, and ensuring consistent operational excellence across all assigned partners. The ideal candidate is hands-on, detail-oriented, and data-driven, with strong people management and problem-solving skills. This role requires time on-ground across stores, providing guidance, training, and performance tracking, while working closely with central and partner management teams. Key Responsibilities 1. Team Leadership & Performance Management Lead and develop a team of Operations Associates, providing coaching, feedback, and regular performance reviews. Monitor site KPIs (B10s, picking accuracy, fulfillment rates, cancellations) and ensure action plans are in place to meet targets. Recognize strong performance and address underperformance through clear guidance and follow-ups. Foster a culture of accountability, continuous learning, and high performance across the field team. 2. Operational Oversight Oversee daily store operations across multiple locations, ensuring compliance with Deliveroo SOPs and service standards. Conduct regular site visits to monitor store performance, identify operational issues, and support quick resolution. Ensure pickers and Associates follow substitution, picking, and fulfillment processes accurately and consistently. Identify training needs, process gaps, and resource requirements, escalating where necessary. 3. Audits & Action Planning Conduct regular operational audits across sites to identify inefficiencies and risks. Develop site-specific action plans in collaboration with Associates, store teams, and central operations. Implement corrective measures to drive performance improvements and reduce operational errors. 4. Reporting & Stakeholder Manage...

A summary from the original listing. Read the full details on their site.