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Operations Manager
Sage · Johannesburg, Gauteng
Contract Customer Services Jobs Posted 1 hour ago
Skills this job asks for
Customer support
Strategy
Performance
Coaching
Workforce planning
Continuous improvement
About the role
The purpose of the role is to lead Customer Support operations and ensure the consistent delivery of customer, colleague and business outcomes across assigned products and support channels. The Operations Manager translates business strategy into operational plans, leads Team Managers and their teams, and creates the conditions for high performance through clear accountability, effective coaching, workforce planning, customer insight and continuous improvement. The role works collaboratively ac…
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