Technical Program Manager, People Innovation Labs

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About the role

About the Team People Innovation Labs is a product, design, and engineering team embedded in the People organization. We build AI-powered products that improve how OpenAI finds and supports exceptional talent and helps employees do their best work. Our work spans recruiting, HR, learning, performance, culture, and company-wide knowledge. We build new products from the ground up and work closely with teams across OpenAI to rethink existing workflows using our latest models. About the Role We’re looking for an experienced Technical Program Manager to lead execution across a portfolio of complex, cross-functional initiatives. You’ll partner closely with product managers, designers, engineers, and teams across the People organization to turn product strategy into clear, coordinated execution. You’ll establish the plans and operating structures needed to move work forward, align technical and operational teams, drive decisions, manage dependencies and risks, and ensure stakeholders are prepared for launches. Because we build new products from the ground up, the work does not end when a product launches. You’ll own ongoing engagement with users, including onboarding, training, hands-on support, and creating clear ways for people to share feedback. You’ll develop a deep understanding of how our products fit into users’ day-to-day work, what is working, and where they are struggling. You’ll bring those insights back to product, design, and engineering so the team can iterate quickly toward product-market fit. You’ll also help keep the team aligned with its broader objectives. You’ll maintain a clear view of priorities, progress, dependencies, risks, and outcomes across the portfolio and provide clear updates and recommendations to team and company leadership. In this role, you will: - Independently lead complex, high-priority technical programs from early planning through launch, adoption, and ongoing iteration. - Partner with product and engineering leadership to translate strategy and team objectives into clear, executable plans. - Establish program structures, decision-making forums, operating cadences, and accountability across multiple teams. - Align product, design, engineering, data, operations, and other stakeholders around priorities, responsibilities, and delivery plans. - Partner closely with engineering leads to manage technical dependencies, sequencing, delivery risks, and launch readiness. - Identify gaps in strategy or execution, develop recommendations, and drive the decisions needed to move work forward. - Anticipate risks and blockers, clarify tradeoffs, resolve disagreements, and escalate decisions when needed. - Own communication, enablement, change management, and rollout strategies for new products and workflows. - Lead post-launch user engagement through onboarding, training, office hours, hands-on support, and other programs that drive adoption. - Build trusted relationships with users and create an environment where they provide...

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