Lead SMB & Channel Sales Program Manager

Skills this job asks for

About the role

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Pinterest is looking for a Lead SMB Program Manager to help shape and scale how our Europe SMB Sales organization operates. In this role, you will translate business priorities into scalable programs, sales processes, systems, workflows, and operating mechanisms. You will lead initiatives from problem definition and prioritization through design, implementation, adoption, measurement, and continuous improvement. The ideal candidate is action-oriented, curious, and comfortable moving between strategic problem-solving and hands-on execution. You will collaborate across internal teams, including Sales, Product, Engineering, and Marketing, to improve operational efficiency, enhance seller productivity, and scale successful initiatives across Europe and beyond. What you’ll do Lead sales process optimization across European markets by mapping, analyzing, and redesigning workflows; partner with Sales Leadership to scope and prioritize opportunities, estimate business impact and resource requirements, and identify opportunities to leverage AI and automation. Analyze process flows to identify operational gaps, inefficiencies, and manual work; develop scalable solutions and collaborate with key stakeholders to define and implement future-state processes. Align with Sales Leadership on strategic initiatives and programs, customizing go-to-market approaches for regional markets Monitor and analyze program performance and business impact to identify areas for improvement, using data and AI-enabled insights where appropriate to make actionable recommendations. Lead the end-to-end delivery of programs, from requirements gathering and scoping through implementation, training, rollout, adoption, and continuous improvement, ensuring alignment with business objectives and regional needs. Drive understanding and adoption of core processes among Sales,...

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