Incident and Escalations Manager 3 - US-West

Datadog · Denver, Colorado, USA; San Francisco, California, USA

Salary: $104,000 - $138,000 USD

Support Engineering Posted 2 weeks ago

Skills this job asks for

Site reliability engineering Architecture English Datadog Python JavaScript Customer experience Case management Triage Strategy Interviewing

About the role

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. IEM exists to continuously improve Datadog's overall customer experience during incidents and other critical moments. We're looking for experts with a…

You will work closely with a small, friendly team and take on more as you settle in. Most days start with a short catch-up, then plenty of time for the work itself.

What you will do

• Look after the day-to-day running of your area
• Work with the people around you to plan the week ahead
• Share what you learn and help newer members of the team
• Keep things tidy, on time and to a high standard

About you

You care about doing good work, you are happy to ask questions, and you like being part of a team that looks out for each other.

What you get

Fair pay, time to learn, flexible hours where the work allows, and people who will be glad you joined.

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Incident and Escalations Manager 3 - US-West

Skills this job asks for

About the role

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