Director, LATAM Carrier Relations

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About the role

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Director, LATAM Carrier Relations. About the job Twilio is seeking an experienced and dynamic Director to spearhead our Carrier Relations team across Latin America. This role is pivotal in ensuring seamless communication services, driving a localized supply strategy, and fostering strategic partnerships with regional carriers. Working closely with cross-functional partners—such as Sales, Product, Commercial Legal, Regulatory— you will align market demand with local carrier capabilities to power Twilio’s growth in the region. The ideal candidate brings a robust background in telecommunications, deep expertise in LATAM regulatory environments, and a track record of building high-performing teams. Responsibilities In this role, you’ll: Team Leadership: Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture. Sales Alignment & Demand Strategy: Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets. Carrier/Supply Partnerships & Negotiation: Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery. Regulatory & Market Intelligence: Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories. Performance & KPI Management: Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals. Operational Execution: Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability. Qualifications Twilio values d...

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