Corporate Service Centre Agent - French Speaking

Skills this job asks for

About the role

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About The Team Most people know Deliveroo as the app that brings sushi or burgers to their front door. Deliveroo for Work (DfW) is our dedicated B2B arm. We help businesses - from tech startups to global law firms - manage their corporate catering and employee food perks. Whether it’s providing late-night meals for hardworking teams, organising office pop-ups, managing monthly "stipends" for remote workers, or catering massive boardroom events, DfW is the secret ingredient to a happy office culture. We offer companies a centralised platform to control spending while giving their employees access to the best restaurants in the city. About The Role As a Corporate Service Centre Agent, you will be the first point of contact for our corporate clients balancing client care with commercial growth applying a care-first mindset in this dual purpose role. Day to day, you’ll own onboarding new clients, handling account queries, and resolving escalations for all our markets but predominantly working in our French market, whilst identifying opportunities for growth, both reactively and proactively. As our SMB segment continues to expand, you will grow and retain our SMB portfolio by building strong client relationships and tailoring recommendations to client needs. You’ll be part of a dynamic and supportive team in our Paris office, working under a hybrid model (at least three days a week in the office). This role will require a small amount of shift work to cover for our companies based in UAE, Italy, France and Belgium. This role has 37.5 working hours per week from Monday to Friday, 8:00 am to 8:00 pm. Key Responsibilities Care (50%): Client onboarding: Guide new clients through their first Deliveroo for Work experience, ensuring a smooth transition. Customer service: Handle account-related queries, educate clients on our platform, and provide outstanding support through email and telephone Issue resolution: Manage escalations efficiently, offering appropriate solutions to maintain high client satisfaction. Commercial (50%): Account Management Assistance: Support Corporate Account Managers with reporting, auditing key accounts, and data entry tasks. SMB Account Management & Upselling: Identify and act on opportunities to expand usage within existing accounts through email and telephone calls. Commercial Ownership: Take ownership of the health and growth of your accounts, tracking spend and engagement, supporting renewals, and flagging retention risks early. Requirements This team will be looking after Corporate Accounts so the ideal candidate is organised and has a strong sense of customer service, whilst understanding the corporate world. The position would be su...

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