UKI Rider Relations Associate

About the role

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Communications & Policy team crafts compelling stories, builds meaningful relationships with stakeholders, and navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners. We’re looking for a UKI Rider Relations Associate (L2) to join our London team. This is a hybrid role. In this role, you’ll help us represent the face of Deliveroo in interactions with external stakeholders, manage the impact of our rider fleet on local communities, and support our key trade union relationship with GMB. Get to know our Operations team — what drives us, how we work, and what you can expect. https://careers.deliveroo.co.uk/operations/ What You’ll Be Doing You’ll be joining the Rider Operations team. We are the foundation of our business, working to create an unparalleled experience for thousands of riders across the UK and Ireland while managing fleet interactions with local councils, traffic authorities, emergency services, and community stakeholders. Here’s what your day-to-day might look like: Trade Union Collaboration: Support Deliveroo’s relationship with the GMB Trade Union, administering quarterly JPC meetings and triaging GMB rider casework referrals with the Rider Support Centre. External Stakeholder Engagement: Build positive relationships with local and regional stakeholders, providing timely responses to inbound enquiries and representing Deliveroo in field meetings across the UKI. Proactive Risk Mitigation: Work to reduce business risks related to local policies and regulations, such as council motions regarding bikes and e-bikes in city centres. Rider Welfare & Respect Initiatives: Champion initiatives like our Rider Respect Charter to build partner awareness on rider welfare, while executing campaigns that address community challenges such as road safety and loitering. Cross-Functional Policy & Strategy: Collaborate with PA, PR, Comms, and Rider Engagement teams to share positive stories, inform macro policy direction, and highlight community benefits. What you need: Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Industrial & Trade Union Relations: Experience or strong understanding of union and industrial relations within a UK/EU tech company, delivery aggregator, or complex operational environment. Empathetic Communication Skills: Exceptional communication and listening skills, with the ability to adapt your style across diverse audiences, build rapport quickly, and bridge rider perspectives with external stakeholder n...

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