Data Curation Associate

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About the role

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data Curation Operations is a team which supports all ongoing curation projects for Mapping and other teams at Lyft. Our mission is to improve customer experience in Lyft products by providing high-quality, comprehensive, and efficient data curation operations. In this role, you will work closely with engineering and product partners to lead a team of associates working on curation projects which involve data enrichment and maintenance for map data and driver map feedback. If you have an entrepreneurial spirit, like to solve challenging problems, and want to be part of the next big thing at Lyft, we would love to meet you! Responsibilities: Senior project management: Manage curation projects from start to finish, including initiatives with high ambiguity and complexity. Operational excellence: Lead the team responsible for Data Curation assisting Engineering and Product teams through improvements of existing features, experimentation and new feature launches. Drive continuous improvement in team processes. Strategic thinking and planning: Develop project strategy aligned with company goals, define team roadmaps and identify opportunities for increased efficiency. Define metrics for curation initiatives in collaboration with partners. Problem solving: Proactively identify and resolve issues, advocating for resources and developing creative solutions. Business acumen: Demonstrate a strong understanding of the business impact of projects, effectively scope opportunities and initiate new projects based on business priorities and product impact. Change management: Manage changes effectively and professionally, implementing process improvements and proactively collaborating with partners as needed. Teamwork & Collaboration: Build strong cross-functional relationships, leverage insights to inform partner decisions and optimize curation quality and efficiency. Work with senior leadership to ensure blockers, risks, and open questions are addressed on time. People Management: Set performance expectations, provide regular feedback, conduct performance reviews, and foster a positive and inclusive environment where team members feel valued and included. As necessary, participate in the interview process in consultation with partners (recruiting, people), following Lyft guidance and best practices. Experience: Bachelor’s/Master’s degree or equivalent. 2+ years experience as a team lead or similar role (experience managing data curation or customer service teams preferred) Strong organizational skills and attention to detail Customer obsessed: You are passionate about delivering great customer experiences with a strong track record to back that up. You have an analytical mindset with problem-solving abilities. Self-directed and organized: You’re comfortable with ambiguity. You have a bias for ac...

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